Exchange Policy

Exchange Request Time Limit

If you receive a product with incorrect specifications, manufacturing defects, or quality issues, please contact Gremont within 15 days of delivery.

Please provide:

• Order number
• Photos or videos showing the issue
• Description of the problem

Our support team will review your request and provide the appropriate solution.

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Gremont Measuring Promise — Size Replacement

If you follow the Gremont measuring guide for your chosen mounting method and your finished shade has a sizing issue, contact us within 30 days of delivery. We will remake and replace the shade at no cost to you. Gremont will cover the remake, delivery of the replacement, and any return shipping we ask you to use.

Please include your order number, the measurements you recorded, and clear photos of the window and finished shade. We will review the details and guide you through the replacement. This measuring promise provides a replacement for a sizing issue, rather than a return or refund; it does not affect any rights required by applicable law.

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Exchange Due to Quality Issues

If the issue is caused by a manufacturing defect or an error made by Gremont, we will provide:

• Free replacement or repair service
• Coverage of reasonable shipping costs related to the replacement process

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Exchange for Non-Quality Issues

Because all Gremont shades are custom-made specifically for each order, exchanges outside the Gremont Measuring Promise are not available for:

• Sizing issues where the Gremont measuring guide for the selected mounting method was not followed
• Changes in personal preference
• Color preference changes after delivery
• Interior design changes
• Incorrect product selection

We strongly recommend ordering fabric samples before purchase to ensure the color and material meet your expectations.

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Return & Exchange Process

1. Submit Your Request

Customers must contact Gremont customer support with:

• Order information
• Product details
• Reason for exchange request
• Supporting photos or videos

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2. Customer Service Review

Our support team will review your request within 1–3 business days and provide instructions for the next steps.

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3. Product Inspection

If a replacement or return shipment is approved, Gremont will inspect the product after receiving it.

Once the inspection is completed, replacement or other resolutions will be processed within 7 business days.

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Refund Processing

Size issues covered by the Gremont Measuring Promise are resolved with a replacement at our expense, not a return or refund.

If a refund is approved, it will be issued to the original payment method within 7 business days.

Please note that your bank or payment provider may require additional processing time.

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Important Notes

• Customers must provide complete order information and clear details about the issue to ensure faster assistance.
• We recommend contacting Gremont before making any return or exchange arrangements.
• Unauthorized returns may not be accepted.
• Final resolution decisions are determined by Gremont based on product condition and order details.

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Contact Us

For any questions regarding returns or exchanges, please contact:

Contact: service@gremontblinds.com

Gremont reserves the right to update and interpret this Return & Exchange Policy according to applicable laws and business requirements.